Refund policy

Effective Date & Last updated: August 5, 2026

Bikes Make Me Happy, LLC (“Bikes Make Me Happy”) offers products that are made to order. Because each product is produced specifically after an order is placed, we generally do not accept returns or exchanges unless the product arrives damaged, defective, incorrectly printed, or otherwise qualifies under this policy.

Contact Us Before Returning an Item

Please contact us at hello@bikesmakemehappy.com before returning any product. Do not mail a product to the address shown on the shipping package or packing slip unless we have specifically instructed you to do so. Unauthorized returns may not be received, processed, refunded, or available for reshipment.

Damaged, Defective, Misprinted, or Incorrect Items

If your product arrives damaged or defective, contains a manufacturing or printing error, has an incorrectly placed or colored design, or is not the product you ordered, please contact us at hello@bikesmakemehappy.com within 30 days after receiving the product.

Your message must include your order number, a description of the problem, and clear photographs showing the entire affected product and the specific issue. If several products with the same design are affected, please include a photograph showing all affected products together. We may request additional photographs, videos, or other information when necessary to evaluate the claim.

We will review the information provided and notify you whether the claim qualifies for a replacement or refund. If the claim is approved, we will provide a replacement or refund, as appropriate. Submitting a claim does not guarantee that a replacement or refund will be issued.

You do not need to return a damaged, defective, misprinted, or incorrect product unless we specifically instruct you to do so.

Delayed or Lost Packages

Estimated delivery dates are not guaranteed. Because products are made to order, delays may occur during production, fulfillment, or shipping. An order that is still being produced, has not yet shipped, or remains in transit is considered delayed and is not automatically considered lost. A production or shipping delay alone does not qualify an order for a refund or replacement.

Please confirm that the shipping address entered with the order was complete and accurate. We may also ask you to contact the local post office or final-mile carrier to determine whether the package can be located. If your order shipped, more than 5 business days have passed since the estimated delivery date, and you have not received your order, please contact us at hello@bikesmakemehappy.com. We will review the order’s fulfillment status and tracking information and, when appropriate, investigate the shipment with our fulfillment provider or the shipping carrier.

Claims for packages that may have been lost in transit must be submitted to us within 21 days (3 weeks) after the estimated delivery date. If the shipment is determined to have been lost in transit and the claim is approved, we will provide a replacement or refund, as appropriate.

Packages Marked as Delivered

A package that the carrier has marked as delivered is not considered lost in transit under this policy and does not automatically qualify for a refund or replacement.

If tracking shows that your package was delivered but you cannot locate it, please check your property, porch, mailbox, side or rear entrances, and any other location where the carrier may have left it. Please also ask household members, neighbors, building staff, or a front desk whether they accepted the package and contact the final-mile carrier for additional delivery information.

Although we will make reasonable efforts to help you investigate the delivery, we are not responsible for replacing or refunding an order that the carrier has confirmed as delivered unless otherwise required by applicable law.

Incorrect Size, Color, Style, or Product Selection

Because our products are made to order, we do not accept returns or exchanges when a customer orders the wrong size, color, style, design, or product. Please carefully review the product description, size guide, color selection, and all other order information before completing your purchase. A product does not qualify as defective merely because the customer decides that the selected size, color, style, or product is not preferred.

If we have sent you a size, color, or product that is incorrect and does not match what you ordered, we will issue a refund or replacement.

Changes of Mind

Because our products are made to order, we do not accept returns, exchanges, or refund requests because a customer changed their mind after the product entered production or after receiving the order.

Order Changes and Cancellations

We cannot guarantee that we will be able to accommodate a change or cancellation request, even when the request is submitted shortly after the order is placed. Please contact us immediately at hello@bikesmakemehappy.com if you wish to request a change or cancellation.

While we cannot guarantee, we may be able to change the product, design, size, color, or other order details only before fulfillment begins. We may be able to cancel an order only while it is waiting for fulfillment. Once an order has entered fulfillment, product changes and cancellations are no longer available.

Incorrect or Incomplete Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address. Please carefully review your shipping information before submitting your order.

If you discover an address error, contact us immediately at hello@bikesmakemehappy.com. We may be able to update the shipping address while the order is still being processed, including after fulfillment has begun. However, the shipping address cannot be changed after the order has been marked as shipped, and we cannot guarantee that an address correction will be completed before shipment.

If the order has already shipped, you may contact the local or final-mile carrier to ask whether the delivery information can be corrected. The carrier may be unable to make the requested change.

An incorrect or incomplete address does not qualify for a free refund or replacement. If the package is returned and remains eligible for reshipment, the customer will be responsible for the additional shipping charges.

Returned and Unclaimed Packages

A package may be returned because the address was incorrect or undeliverable, the package was refused, the package was not collected from a parcel locker or pickup location, required customs procedures were not completed, or the package was otherwise unclaimed.

Returned packages may take approximately 2 to 4 weeks to reach and be processed by the fulfillment facility. Once we are notified that the package has been received and processed, we will attempt to contact you using the information provided with your order.

If you would like the package reshipped, you must respond and provide any corrected delivery information within 30 days after we notify you of the return. The customer will be responsible for all applicable reshipping charges when the package was returned because of an incorrect or incomplete address, refusal of delivery, failure to collect the package, failure to complete customs procedures, or another action or omission by the customer.

If a returned product is not claimed within the applicable 30-day period, it will be donated and will no longer be available for reshipment. A refund will not be issued because a package was returned for one of the reasons described above.

Refunds

Approved refunds will be issued to the original payment method used to place the order. After a refund is issued, your bank, credit card company, or payment provider may require additional processing time before the refund appears in your account.

Original shipping charges are refundable only when the refund is approved because of a covered product defect, fulfillment error, or lost-in-transit claim, or when otherwise required by applicable law. Additional shipping or reshipping charges caused by an incorrect address, unclaimed package, refused delivery, or customer error are not refundable.

Orders Shipped to Brazil

Customers who receive orders in Brazil may have the legal right to cancel an order within seven calendar days after receiving it under Brazil’s right-to-regret requirements. Customers seeking to exercise this right must contact us at hello@bikesmakemehappy.com within that seven-day period so that we can provide the applicable instructions. 

Applicable Legal Rights

This policy does not limit any return, cancellation, refund, replacement, or other consumer right that cannot legally be waived or excluded under applicable law. When applicable law provides rights that are more favorable than the terms of this policy, the requirements of applicable law will control.

Contact Information

Questions, claims, or requests should be sent to hello@bikesmakemehappy.com.