Shipping policy

Effective Date & Last updated: August 5, 2026

Made-to-Order Products

All Bikes Make Me Happy products are made to order. Instead of producing and storing large quantities of inventory, each product is created specifically after an order is placed. This approach helps reduce overproduction, excess inventory, unnecessary storage, and waste.

Because products are made to order, each order requires production and fulfillment time before it can be shipped.

Fulfillment and Processing

Most orders are typically fulfilled within 3-5 business days. Fulfillment time refers to the time required to create and prepare your product for shipment. It is separate from the time the shipping carrier requires to deliver the package. However, fulfillment may take longer depending on the product, current order volume, product availability, production requirements, holidays, or other circumstances.

Shipping Rates and Delivery Estimates

Available shipping methods, shipping charges, and estimated delivery dates are displayed at checkout before you complete your purchase.

The estimated delivery date includes both the estimated fulfillment time and the estimated shipping time. All delivery dates are estimates and are not guaranteed. An order may arrive before or after the estimated delivery date.

Shipping and delivery times may be affected by product availability, production delays, carrier disruptions, severe weather, holidays, customs processing, delivery-location restrictions, or other circumstances outside our reasonable control.

Tracking Information

Once your order has shipped, you will receive a shipping confirmation email containing tracking information when tracking is available. Please make sure that the email address provided with your order is accurate so that you receive order and shipping notifications.

Multiple Shipments

Products within the same order may be fulfilled at different facilities or require different packaging. As a result, an order containing multiple products may arrive in more than one package and on different dates.

Delayed Orders

Delivery dates are estimated and not guaranteed. An order that is still being produced, has not yet shipped, or remains in transit after the estimated delivery date is considered delayed and is not automatically considered lost. Please review our Returns & Refunds Policy for additional information concerning delayed, lost, or undelivered packages.

Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address. Please carefully review the recipient’s name, street address, apartment or unit number, city, state, postal code, and country before completing your order.

If you discover an error, contact us immediately at hello@bikesmakemehappy.com. We may be able to correct the address before the order ships, but we cannot guarantee that a change will be completed in time. Once an order has been marked as shipped, the shipping address can no longer be changed through our fulfillment system.

Additional shipping charges will apply if a package must be reshipped because the customer supplied an incorrect or incomplete address, refused delivery, or failed to claim the package. Please review our Returns & Refunds Policy for further information.

Packages Marked as Delivered

If tracking indicates that your package was delivered but you cannot locate it, please check your property, mailbox, entrances, and other possible delivery locations. Please also ask household members, neighbors, building personnel, or a front desk whether they accepted the package and contact the final-mile carrier for more detailed delivery information. Please review our Returns & Refunds Policy for the terms that apply to packages marked as delivered.

Contact Information

Questions or requests regarding this Shipping Policy should be sent to us at hello@bikesmakemehappy.com.